Stursan's Management decided to adopt quality management as a business culture, a tool that supports the strategic direction of the company and points to customer orientation as the main pillar. All of this forms the foundations of our quality policy:
The technical support and consultancy function is an added value for our clients. We offer help in all their needs, such as inquiries, sending information or telephone service.
Provide our clients with technical advice to satisfy their expectations and needs, while complying with the applicable technical and legal requirements.
- We are constantly evolving analyzing new markets, which allow us to expand our knowledge, with new solutions we make available to customers.
- To maintain adequate stock management which allows us to have an optimal delivery time.
- Ideal choice of the product or service that best suits the client's needs.
- Obtain, as a result of our collaboration, the full satisfaction of our clients.
- Create a corporate image of the company through marketing management, emphasizing communication policy.
- These objectives are summarized in two fundamental premises:
- Provide our clients with technical advice to meet their expectations and needs, while complying with the applicable technical and legal requirements.
- Maintain a wide range of quality products that adapts to the needs of our clients, as well as the study and evaluation of new products.
- Maintain a wide range of quality products that adapts to the needs of our customers, as well as the study and evaluation of new products.
Applying a preventive approach to quality assurance, we identify the risks and opportunities that may affect our service provision, thus, in order to achieve our objectives, the following principles are met:
- Stursan has as its greatest strength its human team. For this reason it needs their involvement, in order to meet the objectives and achieve continuous improvement.
- Management must ensure that the personnel know the quality system, understand it and comply with it.
- All areas of activity must seek, apply and exchange the best procedures.
By maintaining this Policy, we ensure the continuity, growth and solidity of our company.